Refund policy
At Charming Corner Store, your satisfaction is our top priority. We understand that sometimes a product might not be quite right for you, and we’re here to make the return and refund process as smooth as possible.
1. Eligibility for Refunds
We offer refunds on most items within 30 days of delivery. To be eligible for a refund:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- A receipt or proof of purchase is required.
- Items marked as final sale, customized, or perishable (e.g., certain food-related accessories) are non-refundable.
2. Damaged or Defective Products
If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We’ll make it right by offering a replacement, store credit, or a full refund — whichever you prefer.
3. How to Request a Refund
To initiate a return or refund, please:
- Email us at support@charmingcornerstore.com with your order number, reason for return, and photos (if applicable).
- Our support team will provide you with return instructions and a return shipping address.
4. Return Shipping
- Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Refund Processing
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank or credit card statement.
- Contact your bank or credit card company — it may take some time before your refund is officially posted.
- Still no luck? Reach out to us at support@charmingcornerstore.com and we’ll help sort it out.